Shipping within the U.S. will be handled in a reasonable time frame. Since all items are made-to-order, processing time can vary depending on how many orders I receive at one time. Orders currently have a 4 - 5 week processing time. Since I am doing everything by hand, orders will be processed and sent as soon as possible. If you have immediate concerns or need rushed delivery, I am happy to work with you.
If there is something wrong with your purchase, please send me an email and I will do my best to work it out. I reserve the right to decline a return if there is nothing wrong with the product but you are unhappy with the color or configuration. All colors are provided on the website in the leather materials section. Monogrammed and custom items cannot be returned (at my discretion). Customer pays return fee unless it was due to an error on my end.